The impact of a virtual teaching assistant chatbot on students’ learning in Ghanaian higher education Full Text

BachDuet, developed by University of Rochester researchers, allows users to improvise duets with an artificial intelligence partner. Additionally, many students use ChatGPT as an editor — a free alternative to existing edtech tools like Grammarly. And it should be noted that the responses from ChatGPT are not always correct, making it wise for students to use it as just another tool in their arsenal rather than something that will step in and do all the work for them. Proactive Messaging simplifies reminders about enrollment deadlines and financial aid in a format and channel where students are more likely to engage.

In this article, we will discuss a higher education chatbot, how AI chatbots improve student and faculty support, some use cases of higher education chatbots, and the best chatbots for higher education. Many companies offering higher ed chatbots say their services are not replacing administrative staff, but instead supporting them to make better use of their time. “One of the key drivers for institutions to use chatbots is a desire to increase efficiency and cut costs,” said Patricia Velazquez Alamo, director of education and research industry marketing at Oracle Higher Education. More and more colleges are deploying virtual assistants or chatbots to communicate with students on all aspects of college life, creating a virtual “one-stop-shop” for student queries. Given the structure of higher education institutions, chatbots must be deployable in multiple departments, each with its own distinct knowledge and objectives. Administrators need a bot that does not require extensive development in order to provide high-quality, customized interactions in each area.

Usecases of Chatbots for Education

In 2021, Pounce was offered to a group of political science students to remind them of upcoming exams, assignment deadlines and more. Students who used the chatbot received better grades and were more likely to pass than those who did not. Streamline support, increase admissions and automate processes, without any human intervention, by leveraging conversational bots for your university. One of the most valuable features of ChatGPT is its ability to provide study support to students.

Personalized learning experiences, immediate feedback, and language support are also possible with ChatGPT. Dwivedi et al. (2023) urge embracing digital transformation in academia and using ChatGPT to stimulate discussions about fundamental principles. Similarly, Susnjak (2022) findings suggest that ChatGPT can successfully replicate human-written text, raising doubt about the security of online tests in tertiary education. With artificial intelligence and machine learning, universities today can provide a personalized learning environment to their students.

True Staff Support

Today, technologies like conversational AI and natural language processing (NLP) continue to help educators and students world over teach and learn better. Believe it or not, the education sector is now among the top users of chatbots and other smart AI tools like ChatGPT. Multi-tenant chatbots, like Ocelot’s, enable colleges and universities to harness natural language processing, generating meaningful answers and information as a direct result of their queries. The tool exists as a mature, AI-powered bot from day one, meaning that your students, faculty and staff will experience positive and useful interactions from first use.

We want your students to be pathfinders, too, taking ownership over their own educational journeys. Implementing a chatbot can be a complex process, and partnering with a provider like Creatrix Campus AI can help ensure a successful implementation that meets your objectives and enhances the student experience. Our AI chatbots respond in the same way your best admissions counselors would, handling complex questions with human-like precision. Our chatbot makes freshman lives easier by allowing them to chat in real time, schedule meetings, and create a tailored experience. Other students have no such scruples, sharing on forums like Reddit that they have submitted assignments written and solved by ChatGPT — and sometimes done so for fellow students too.

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This issue is due to the increase in the student–instructor ratio (Essel et al., 2019), reducing time instructors spend with their students. Furthermore, studies have shown that students are hesitant to ask questions because they are constantly scared of the teacher’s negative feedback (Oktaria & Soemantri, 2021; Verleger & Pembridge, 2018). In mitigating these issues, some instructors engage students after classroom didactics, with instant messengers (e.g. WhatsApp) and social media platforms (e.g. Facebook messenger) to provide personalized assistance to the students. However, the challenge is the instructor not having enough time to respond to questions and provide timely and individualized feedback to students. The unspontaneous student–instructor interaction leads to shortcomings in student’s knowledge. Late response to a student’s question is a significant concern as students continuously strive for precise and prompt responses (Farhan et al., 2012).

• The way AI technology is booming in every sphere of life, the day when quality education will be more easily accessible is not far.
• For queries about part-time opportunities, student organizations, etc, a chatbot can guide students to the right resources and offer support for various non-academic matters.
• Doing so allows any website visitor (prospective student, student, parent, faculty) to find answers to their questions on any page of your school’s website.
• Student portals are slated to be the place where they go to get answers to all these questions.

There’s no catch-all answer here for the most effective student recruitment chatbot tool. For the incredible abilities of a tool like Ivy.ai, it requires a level of school-wide coordination that might take years to achieve, when you may need a simple solution tomorrow. GeckoEngage features a channel agnostic chatbot, meaning that just one bot can handle simultaneous conversations over Facebook Messenger, text message, or live chat. You add questions, keywords, and phrases that you predict prospective students will ask and then provide the answers. The more questions, keywords, and phrases you add, the more confident the bot becomes in identifying the correct responses. Boston startups have developed a bot that helps applicants from all over the world to enter universities and then understand the difficult university life.

Investigating student acceptance of an academic advising chatbot in higher education institutions

Indeed, according to a report by researchers at Stanford University (AI Index Steering Committee, 2023), 36% of experts believe that decisions made by AI could lead to “nuclear-level catastrophes” (AI Index Steering Committee, 2023, p. 337). While the majority of researchers surveyed believe AI could lead to a “revolutionary change in society” (AI Index Steering Committee, 2023, p. 337), they also warned of the potential dangers posed by technology development. “A lot of these community colleges that might be best served with this kind of technology are going to have the least capacity for these kinds of interventions,” she said. But she believes the Georgia State research makes a compelling case that chat bots, “if leveraged well,” can help students and free up time for staff members to focus on students with the most need. Nudging as a practice has been criticized in recent years after some studies found it had lackluster outcomes in certain contexts.

Messages that nudged students with unpaid balances to meet with an academic adviser upped visits to advisers by at least 13 percent over the course of a semester. Students who received messages about unpaid balances were 36 percent less likely than their peers to be dropped from the rolls because of outstanding debts to the college. If you want to meet the expectations of these young students, incorporating automated student support services is the key. For decades, technologies such as artificial intelligence have been transforming various sectors around the world. Even the education sector isn’t untouched by the growing popularity of AI-powered learning and communication tools. The average university website hosts a lot of information, and optimizing it in real time based on changing student needs is unrealistic.

ChatGPT For Students: How AI Chatbots Are Revolutionizing Education

They can respond to regular student questions and escalate complex situations to your staff. The bot learns as it interacts with users, which allows it to handle more complex inquiries and situations over time. Universities can leverage chatbots to attract and engage students who are likely to be interested in the courses they offer. AI-powered chatbots can redirect students to specific web pages, show explainer videos about courses, and help them make the right decisions. A majority of university students in the United States favor the use of digital learning technologies (DLT) as an academic tool. 79% of them believe that DLTs help teachers be more efficient during classes and 81% agreed that they help improve grades too.

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